An SLA is a formal agreement that defines the level of service you can expect from us. It outlines our guaranteed response times, support scope, and performance standards—ensuring you're never left in the dark when issues arise.

With a Van Technologies SLA, you gain:

• Unlimited Remote Support

  Whether it’s software glitches, user assistance, or system hiccups, our team is just a call or click away whenever you need us.

• Bi-Monthly On-Site Visits

  Our experts visit your site on a monthly basis to perform system checks, updates, and preventative maintenance keeping your infrastructure healthy and secure.

• Business-Critical Callout

  When the unexpected happens, we’ve got your back. Each month, you’re covered for one urgent, on-site response to tackle critical issues swiftly.

Why Choose an SLA with Van Technologies?

• Predictable Support, No Surprises – Budget-friendly plans with consistent service levels.

• Priority Response – SLA clients jump to the front of the queue for fast, effective assistance.

• Reduced Downtime – Regular maintenance helps avoid issues before they escalate.

• Peace of Mind – You focus on running your business; we handle your tech.

Partner with Van Technologies and enjoy IT support that’s not only reliable but built around your business needs. Let’s make technology work for you, not against you.